Customer privacy notice
RVU Services Limited and its group companies, which trades under the names of “RVU”, “Confused.com”, “Money.co.uk”, "Tempcover.com", "Uswitch.com", (“we”, “us” or "our") wants to protect your privacy.
Scope
This privacy notice tells you about the kinds of data we obtain about you, how we use it, and why, so please make sure you read it. When we talk about our “services”, we mean all of the websites, apps, products, and services we provide through our brand(s) and by other means.
We may provide further disclosures for some services, and these should be read in addition to this notice.
Our services may contain links to external sites. We do not control these sites and encourage you to read their privacy notices.
About us
We are RVU Services Limited and we are a controller of the data that you share or that we collect about you. This means we oversee how your data is processed.
RVU Services Limited is part of the RVU Group, which also includes the following other businesses:
- Dot Zinc Limited. The Cooperage, 5 Copper Row, London, SE1 2LH
- Inspop Limited. Greyfriars House, Greyfriars Road, Cardiff, South Wales, CF10 3AL
- Tempcover Limited. Admiral House Harlington Way Fleet Hampshire GU51 4BB.
- Uswitch Limited. The Cooperage, 5 Copper Row, London, SE1 2LH
When we use your personal data, we will be a joint controller with one or more of these businesses, meaning that together we decide how and why to use your personal data. However, RVU Services Limited remains responsible for your personal data, and we should be your point of contact for any questions. You can read more below about how we share personal data within the RVU Group.
RVU Services Limited and other RVU group companies are a division of ZPG Limited. Any reference to the ZPG Group within this notice includes all or any of RVU Services Limited’s direct or indirect parent or subsidiary undertakings.
You can contact our Group Data Protection Officer at dpo@rvu.co.uk or via our postal address below. Please mark your letter: 'RVU Data Protection Officer'.
From time to time, we change this notice. We will post any changes to this page, so please check it often.
What personal data do we collect?
When you use our services, we collect data. You give us data when using our services (such as your name or email address) and some data we collect automatically.
We collect only the data necessary for specific purposes that the law allows.
Data you provide to us.
To use our services, you must share some of your data with us. For example, you may provide data to enter into a contract or competition, to use our services, purchase a product, to make a complaint, or ask for help. Typically, you might share things like:
- Name or username
- Date of Birth
- Gender
- Email address
- Residential address
- Billing address
- Phone number
- Payment details
- Car make and model
- Driving licence
Where you provide us data you do so on your own behalf, or where providing us with someone else's data, that you have their consent to do so.
We may need certain sensitive data to provide some services (like health data). When we need to use your sensitive data, we may need to ask for your consent. If you do not consent to this use, you may not be able to use that service.
You may also choose to share other data with us, such as comments, interests, likes and dislikes, and survey answers.
Data we collect about you
When you use our services, we collect some data automatically. The data we collect will depend on the service you use, but it includes things like:
- Cookies and other online IDs
- Website visit length, clicks, page views, and other actions
- ISP and IP address
- Device and browser data
- Emails from us you have opened and / or clicked
Data from our other RVU services
If you use any of Confused.com, Money.co.uk, Tempcover.com or Uswitch.com, we will combine your data from across these services for the purposes set out in this Privacy Notice.
Data we get from others
If you use other ZPG services, we may get data about that use.
We work with third parties, who help us provide and market the services we offer. Some of these provide us with the data we need to operate our services (for example, we may obtain data about your credit status, estimated energy use, or likely interests).
Where our services allow you to look up data (for example, using house number and postcode to get property information), you may only use the service if all parties whose data you are searching agree. If you do not have this consent then you must not use the service.
Data we create
We may combine the data we have to create new data. The data we create about you will depend on your use of our services, but it may include:
- Approximate location
- Inferences about your interests and product preferences
- Interest cohorts
- Linked devices
Please note: We do not use the data we collect to infer sensitive data about you.