RVU Services Limited (RVU) jointly decide how and why to use your personal data with other companies in the RVU group as follows:

RVU group companies are a division of ZPG Limited. Any reference to ZPG within this notice includes all or any of RVU group direct or indirect parent or subsidiary undertakings.

We respect and protect your privacy

When we talk about our ‘services’, we mean all of the websites, apps, products, and services we provide through our brand(s) and by other means. 

We may provide further disclosures for some services, and these should be read in addition to this notice.

Our services may contain links to external sites. We do not control these sites and encourage you to read their privacy notices.

Data you provide to us

To use our services, you must share some of your data with us. To support our ongoing relationship with you, we collect the minimum amount of data from you as we can and if you do not share this data with us, we will be unable to offer you the service you have shown an interest in. For example, you may provide data to enter into a contract or competition; use our services; purchase a product; make a complaint, or ask for help. Typically, you might share things like: 

Where you provide us data you do so on your own behalf, or where providing us with someone else’s data, you must have their permission to do so.

You may also choose to share other data with us, such as comments, interests, likes and dislikes, and survey answers. 

Data we collect about you

When you use our services, we collect some data automatically including things like:

If you use any of our brands, we will combine your data with that of our other brands, along with other information we collect from others.    

If you use other ZPG services, we may get data about that use. Other ZPG companies may use your data to provide services that you ask for, like home management, and we may recommend other services based on your interests.

We work with third-parties, who help us provide and market the services we offer.  We also use ‘look-up’ services to help complete our online forms and check your history.  For example to populate your address and vehicle details; find details of your current energy supplier and estimated energy consumption; and retrieve information about your driving history and any motoring convictions.  This information is sometimes publicly available and not under our direct control.

Where our services allow you to look-up data, you may only use the service if all parties whose data you are providing agree. If you do not have this permission then you must not use the service. 

We may combine the data we have to create new data. The data we create about you will depend on your use of our services, but it may include:

Please note: We do not use the data we collect to infer sensitive data about you.

Depending on your use of our services and the choices you make, we will use your data for the following:

Providing our services and carrying out your requests

We may use your data to (as applicable):

Improving and promoting the services of us and others

To help improve and promote our services, and the services of our partners, we may use your data to:

Operating our business

In the course of running our business we may use your data to:

Please note: We may combine your data with the data of others (e.g. a count of the total number of website users per day). The data we create by doing this cannot be used to single you out and is not personal.

To use your data, we must have a valid and legal reason (a ‘lawful basis’). 

Sometimes we ask for your consent (e.g., to use some cookies) and sometimes, where you would expect us to use your data, we do not need to ask. 

Our reason for using your data is usually one of the following:

We must use your data to carry out a contract you are party to, or take steps before you enter a contract. This also includes sending you reminders when your current deal with a third-party is due to expire/is eligible for renewal so you do not end up paying more for a service due to being ‘out of contract’ or leave you without valid insurance.

You have given us consent to use your data for a certain reason (you can withdraw your consent at any time).

We (or another ZPG company) must use your data to follow the laws or regulations to which we are subject.

We have a legitimate interest in using your data. Usually this is to help us run, improve, promote, or protect our services and business.

Examples of these interests include:

Sometimes, we may use your data when it is in the interest of another company, such as another ZPG brand, or the wider public good. 

We also share data with third-parties whose services we use to run our business. For example, we pay for a third-party to host our databases. When we use third-party services to support our business, they must respect and protect your personal data to the same high standard we do.

We may share your data with product suppliers to help them (or others) arrange your quotes, and to help you to get products. To help them work out your quote and decide if their products are right for you, these suppliers may use data from other sources. Examples of these data sources include the electoral roll, county court judgments, the DVLA and credit reference agencies. These third-parties will also likely search their own records for information they already hold about you before providing a quote or service.

What information do we securely share with them and why?

To help prevent and detect fraud and money laundering we:
Verify and monitor the details on your application

You must answer all questions honestly, accurately, and to the best of your knowledge. Failure to do so may result in you not being offered a product, incurring additional fees and charges, being left with an invalid policy, or seeing any future insurance claim being affected. You may also be liable for any third-party costs in the event of a claim.

We may share data with product suppliers to help them carry out market research and create better products for you.

We may share or anonymously match some of your data to our partners who use it to help us target our advertising to you and others. This means we try to show you adverts that we think are relevant to you and we try to stop showing you adverts that are not.

We may share data about your visit to our websites with analytics suppliers who help us improve our services for you and our business. This data is usually shared in a way that does not directly identify you.

We may also share your personal data with third-parties:

If we buy or sell any business or assets

If we buy or sell any business or assets, we may disclose your data to the prospective seller or buyer of that business or those assets, and its advisers. If we (or most of our assets) are bought, data held about users will be one of the transferred assets.

If we collect data on behalf of our clients, we will share your data with them and you will be informed when we are doing this.

We may disclose your data to obtain advice from lawyers and other professionals.

We may share your data with companies who help us to learn about who is using our services, and how they are used.

We may pass your data on when required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your data to enforce our agreements with you or to protect our rights, property, or safety, or that of our users or others. This includes sharing data for security and fraud prevention purposes.

If we believe someone is in danger, we reserve the right to share data to help protect them.

We create and share general data about our consumers – you cannot be singled out within this data.

We take the protection of your data very seriously.

We follow best practices to secure your data, and we only keep it when the law allows and it is needed for the purposes it was collected. The periods we keep it for vary based on the type of data and the services you have used. However, we normally keep it while you are a customer or for up to 7 years from use of our services. If necessary, we may retain data longer where such data is required for the resolution of a dispute.

We may store or process your data outside of the United Kingdom, where local privacy laws do not provide as much protection. When we do that, we use approved data transfer safeguards and legal frameworks 

Cookies are small text files and are widely used when you visit websites. 

They help us identify you from other users of our websites and apps (including when you use other websites). They help us make your use of our services as good as possible (for example, saving your login details). We also use cookies to help target our advertising on this and on other websites. 

You can adjust the settings in your browser to stop the use of cookies but some of our services may not work if you do so. To learn more about the cookies we use and why we use them, please read the relevant cookie policy on the website you are visiting.

Opting out of collection of data by third-party advertisers
Our third-party advertising providers may target you on our websites and apps, or in other places. To make those ads more relevant and help measure their effectiveness, they may use cookies and similar tools. They record your use (like the pages you have visited) to try to work out what interests you. They use this data in the ways described in their own privacy notices.

Facebook pages
When you visit our Facebook page, Facebook gets the data you create as you engage with our content. For this data, Facebook Ireland and we act as joint controllers under these terms.

Third-party comparison and switching tools
Some of our tools are provided by third-party suppliers. We generally do not retain any of your data as part of your switch through these third-party comparison and switching tools.

Automated Decision-Making

In relation to mortgages and some other financial products, we perform automated checks to quickly establish whether we, or selected partners, are best placed to help with your needs. We may look at your property details, product availability and any other information you have provided to make this decision. You have the right to human involvement and to potentially override any automated decisions. Our partners may also make automated decisions and when this happens, you will need to exercise your right to human involvement directly with them.

You have data rights granted to you under data protection law which you can exercise at any time. We manage all rights requests raised to us as the law requires. This means there may be legal reasons why we cannot complete all requests.  We have one calendar month to fulfill your rights request but can extend this up to a further two months if we decide it is necessary.

Right to be informed: where you have given us your data, you may ask us, for example, about the type of information we hold; how we process your data, including who we have shared it with and how long we will keep your data for.

Right to withdraw consent: where you have given us consent to use your data, you may withdraw this at any time. For instance, you can use our cookie preference centre to reject non-essential cookies; or where you have provided us health data, enabling us to treat our vulnerable customers fairly, you can withdraw your consent for us to store this data.

Right to erasure: you can ask us to delete the data we have about you. We must comply with this request, unless retaining your data is necessary, for example:

Right to rectify: although we make efforts to keep it correct, based on the latest data available to us, you can ask us to amend data that is incorrect or is not complete.

Right to restrict data processing: in some situations, you can ask us to limit the use of your data. For example, if your data is due to be erased from our records as the retention period has expired, you may ask us to retain a copy of that data for a period of time - this may be relevant if you have commenced legal proceedings.

Right to portability: you can ask us to share data you provided to us directly with you or with another company - currently there are no examples of when this might be relevant but we will keep this  under review.

Right to object: you can object to our use of your data, when we use it based on our legitimate interests or those of a third-party. If this happens, we will not use your data, unless we can show legitimate reasons and an overriding interest for its use, or for the exercise or defence of legal claims.  You can unsubscribe from emails by clicking ‘Unsubscribe’ in any marketing email you have received; can switch off ‘push’ notifications on your mobile device by going into your settings; and ‘stop’ SMS messages by following the instructions in the message you have received.  To object to profiling or opt-out of renewal reminders, you can contact our Privacy Team using the details below.

Right of access: you may ask us to give you a copy of the data that we hold about you. We will give you a copy of your data if you request it, once we have checked your identity (ID checks will vary based on the data we hold about you).

Right to complain: you can file a complaint with the ICO (Information Commissioner’s Office), the United Kingdom’s data protection regulator. However, we’d prefer it if you first contact us to try and let us try to solve your problem – you can find our contact details below.

If you want to use one of your personal data rights, please complete the form in our secure portal, or write to us at the address below:

Address: Privacy Team, RVU Services Ltd, The Cooperage, 5 Copper Row, London, SE1 2LH.

For our Mojo Mortgages customers, we have a fast-track data deletion request process via our online form.

This privacy notice was updated on 3 June 2025. We reserve the right to update this notice and will post any changes on this page, so please check back frequently.